IN its bid to offer improved customer relationships and guarantee customer satisfaction, Nigeria’s Dana Air has introduced 24 hours, 7 days Customer Service.
According to the Dana Air’s Media and Communications Manager, Kingsley Ezenwa, the airline will now be available on email Contact@flydanaair.com, phone: 01 2809888, and on whatsApp 07051190363 to attend to all calls, mails and chats 24/7.
“Having reviewed the number of mails, calls and chats that we receive on a daily basis and the time that we receive these messages and requests, we decided to introduce this to cater to the needs, requests and inquiries of our guests 24/7.
“We understand that some of our guests might be busy while some might have unexpected changes in plans and would require timely modifications, updates, etc. At whatever time in the day they require our assistance, we’ve got them all covered.
“This is also part of the promise we made to our guests earlier in the year, to offer improved customer relations and guarantee customer satisfaction across the board and we are delighted to have been able to achieve this for our guests.”
Only recently, the airline announced a Flexible No Change Fee policy to gift its customers free modifications of up to two times when made 2 hours before their flight and 10% base fare discount on all web bookings.